Complaints and Concerns

If you need to make a complaint about the service you’ve received from GenderGP please follow these steps:

Gather Documentation:

Before making your complaint, compile any relevant correspondence, notes, or documents related to your experience. This can include emails, service agreements, or records of any interactions that support your complaint.

Write a Detailed Account:

Prepare a clear and concise account of your experience, specifying what aspect of the service did not meet your expectations. Include dates, names of individuals involved, and a description of any attempts you’ve made to resolve the issue.

Contact GenderGP Directly:

Visit the GenderGP website and send your detailed account to GenderGP through the identified channel.

Request Acknowledgment of Your Complaint:

    When you submit your complaint, request confirmation that it has been received and inquire about the timeline for a response. Knowing when you can expect a reply can help manage your expectations.

    Follow Up:

    If you don’t receive a response within the stated timeframe, or if the response is unsatisfactory, consider following up. You can do this via email or phone, depending on the contact options provided by GenderGP.

    Document Everything:

    Keep a record of all communications related to your complaint, including emails, letters, and summaries of phone conversations. This documentation can be crucial if the complaint process escalates.

    Updated on January 25, 2024

    Was this article helpful?

    Related Articles

    Request an article
    If you would like some knowledge added to our knowledge base, send your suggestions here.
    Request Knowledge