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Pharmacy and Dispensing Queries

Our Pharmacy Partners

Clear Chemist Pharmacy:
Email: pharmacy@clearchemist.co.uk
Phone: 0151 203 6535

Smartway Pharmacy:
Email:  info@smartwaypharmacy.co.uk
Phone:  0208 545 7758
Website:  www.smartwaypharma.co.uk

Olympia Pharmacy:
Email:  contact@olympiapharmacy.co.uk
Phone: 0330 113 8686
Web Chat: olympiapharmacy.co.uk
Website: https://www.olympiapharmacy.co.uk/

Accessing Support

While we often refer individuals to pharmacies for their prescription needs and related services, it’s important to note that all inquiries regarding these services should also be directed to the pharmacies themselves.

Pharmacies are responsible for dispensing medications, providing advice on medication management, ensuring medication safety and compatibility, and addressing any side effects or concerns that may arise. They play a critical role in healthcare by acting as the final checkpoint before medications reach the patient, ensuring prescriptions are filled accurately and safely.

  • Once our prescriber has signed your prescription it becomes available for your pharmacy.
  • It’s worth keeping in mind pharmacies often require a few working days to process your prescription and gather the medication(s) to fulfil the order.
  • When collecting your prescription, arranging delivery or following up with an enquiry, they will likely require for confirmation of your name, date of birth and address.
  • When ordering with a partner pharmacy, take a moment to double-check your name and address for delivery, even if it’s a repeat order. This includes checking any details entered by the auto-fill feature of your browser.

If you find that a pharmacy’s response to your queries is not satisfactory, there are several steps you can take. First, consider speaking directly with the pharmacist or a senior staff member to express your concerns and seek further clarification.

Pharmacies have protocols for handling customer complaints and concerns, and escalating the issue within the pharmacy often leads to a resolution. If the issue remains unresolved, or if you believe the pharmacy is not adhering to professional standards, you have the right to contact your local pharmacy board or regulatory authority. These bodies oversee pharmacy practices and can investigate complaints, ensuring that pharmacies maintain high standards of care and professionalism.

In Summary

Remember, your health and safety are paramount, and pharmacies should support you in managing your health effectively. Do not hesitate to advocate for yourself to ensure you are receiving the highest standard of care.

Updated on March 26, 2024

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